Devices and certificates
Prepare for ERS supplier, product and taxpayer setup
Separate supplier approval from taxpayer registration and portal access.
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Search all help articlesBefore you start
- Confirm the supplier, approved product and taxpayer setup with ERS before live use.
- Keep passwords, Secure Element PINs, certificates and private keys out of support messages.
- Source: ERS technical guidelines, pages 8, 15–44 (reviewed 28 October 2026): https://ers.org.sz/e-invoicing/technical-guide. July 2026 Notice: https://ers.org.sz/e-invoicing/legislation.
1Check the approved product
Ask ERS to confirm supplier approval and the approved POS and controller model/version. Portal access is a separate step.
2Confirm the controller and Secure Element
Agree the approved controller arrangement and taxpayer Secure Element process. The proposed Hloliwe connector role and production credentials are to be confirmed with ERS.
What you should see
A preparation checklist and questions for ERS. No live fiscal connection is activated by this guide.
If something goes wrong
- If a fiscal result is uncertain, retain the original evidence and seek approved reconciliation. Do not issue a replacement merely because a reply was lost.
- Contact support with the document reference and error text, not keys or codes.
Need account-specific help? Contact [email protected]. Include the document reference and error text, not passwords, keys or codes.
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