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Prepare for an interruption in Eswatini
An accounting capture queue is not permission to issue fiscal invoices offline.
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Search all help articlesBefore you start
- Confirm the supplier, approved product and taxpayer setup with ERS before live use.
- Keep passwords, Secure Element PINs, certificates and private keys out of support messages.
- Source: ERS technical guidelines, pages 8, 15–44 (reviewed 28 October 2026): https://ers.org.sz/e-invoicing/technical-guide. July 2026 Notice: https://ers.org.sz/e-invoicing/legislation.
- The July 2026 Notice, section 9, requires real-time transmission where available, secure storage during interruptions, and successful transmission within fifteen days of creation unless ERS prescribes a shorter period. This is not a general exemption from fiscal issue.
1Confirm the approved outage procedure
An E-SDC has controller-specific offline requirements; a POS must not issue while disconnected from its SDC (guidelines pages 28 and 39). Confirm the procedure for your approved setup.
2Keep the original evidence
A missing reply does not prove that no invoice was signed. Preserve the source reference and controller evidence; ask for approved recovery rather than resending.
What you should see
A preparation checklist and questions for ERS. No live fiscal connection is activated by this guide.
If something goes wrong
- If a fiscal result is uncertain, retain the original evidence and seek approved reconciliation. Do not issue a replacement merely because a reply was lost.
- Contact support with the document reference and error text, not keys or codes.
Need account-specific help? Contact [email protected]. Include the document reference and error text, not passwords, keys or codes.
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