Daily work
Understand the proposed Eswatini document states
Keep source capture, controller fiscalisation, document delivery and ERS reporting separate.
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Search all help articlesBefore you start
- Confirm the supplier, approved product and taxpayer setup with ERS before live use.
- Keep passwords, Secure Element PINs, certificates and private keys out of support messages.
- Source: ERS technical guidelines, pages 8, 15–44 (reviewed 28 October 2026): https://ers.org.sz/e-invoicing/technical-guide. July 2026 Notice: https://ers.org.sz/e-invoicing/legislation.
1Check what the status describes
An accounting import is not fiscal issue. A controller-signed document is not proof that ERS has already received its audit data.
2Check the evidence
Use the original controller response, document and reporting evidence. Check fiscal signing, customer delivery and reporting separately.
What you should see
A preparation checklist and questions for ERS. No live fiscal connection is activated by this guide.
If something goes wrong
- If a fiscal result is uncertain, retain the original evidence and seek approved reconciliation. Do not issue a replacement merely because a reply was lost.
- Contact support with the document reference and error text, not keys or codes.
Need account-specific help? Contact [email protected]. Include the document reference and error text, not passwords, keys or codes.
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